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Configuring photo/video thumbnails in widgets

  • Updated

πŸ’‘ Customize the aspect ratio and orientation of your review thumbnails to perfectly match your shopping mall's branding.

Key Summary

  • Adjust the display style of photo and video thumbnails based on your chosen widget type.
  • Options range from original ratios to vertical layouts, allowing for a cohesive visual design.

 

In this article

 

Available thumbnail formats by widget type

Depending on the specific widget you are using, different thumbnail orientation options are available to ensure the best visual presentation of customer reviews.

  • Reviews Widget & Reviews Board: Choose between Basic or Vertical.
  • Media Grid, Reviews Carousel, & Best Reviews Widget: Choose between Original ratio, Square, or Vertical.

Below are examples of how thumbnails are displayed for each option:

  • Basic / Square
    iScreen Shoter - Google Chrome - 260622121503.jpg
  • Vertical
     

STEP 1. How to configure thumbnail settings

Settings > Widget Settings
  1. Navigate to the Widget Settings menu. Locate the specific widget you wish to customize and click its [Settings] button to open the configuration panel.
    iScreen Shoter - Google Chrome - 260511104454.jpg
     
  2. Depending on your widget type, look for the corresponding option to change the thumbnail orientation:
    • For Reviews Widget & Reviews Board: Navigate to the Photos&videos section style option and select your preferred format.
      iScreen Shoter - Google Chrome - 260622143230.jpg
    • For Media Grid, Reviews Carousel, & Best Reviews Widget: Navigate to the Photo/Video review thumbnail display method option and choose your preferred format.
      iScreen Shoter - Google Chrome - 260622143337.jpg
  3. Click Save.

 

❗ IMPORTANT

  • Device-Specific Settings: Settings are not shared between PC and Mobile. You must configure the popup style for each device type separately to ensure a consistent experience.

 

Frequently Asked Questions (FAQ)

Why do some thumbnails look cropped?

πŸ‘‰ If you select a fixed ratio (like Square or Vertical) for photos that were originally taken in a different aspect ratio, some cropping may occur to fill the thumbnail space.

Will these settings affect video reviews as well?

πŸ‘‰ Yes, the thumbnail configuration applies to both photo and video content displayed within the widget.