đź’ˇ Boost customer engagement by providing an immersive, social-media-style viewing experience for video and photo reviews.
Key Summary
- CREMA Review offers two popup styles: Basic and Shorts-style.
- The Shorts-style popup allows customers to swipe through reviews like TikTok or Instagram.
In this article
Understanding photo popup styles
Video reviews are a powerful tool for building trust, as they provide an intuitive look at product details and real-world usage. To match modern content consumption habits—which are quick, visual, and scrollable—CREMA Review provides two distinct options for when a customer clicks on media:
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Basic popup: A standard view designed to display detailed review information clearly.
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Shorts-style popup: An immersive format similar to social media platforms. It allows customers to swipe or scroll through video and photo reviews, react to content they enjoy, and navigate directly to product pages when they find something they like.
STEP 1. Setting up the photo popup style
- Navigate to the Widget Settings menu in the CREMA admin dashboard.
- Find the specific review widget you wish to modify and click the Settings button next to it.
- Locate the option labeled Photo popup style on media click.
- Select the desired popup style from the available options.
- Scroll to the bottom and click Save to apply the changes.
Supported widgets and pages
The Shorts-style popup can be enabled for various widgets across both individual product pages and comprehensive All Reviews pages. You can apply this style to:
- Reviews Widget
- Media Grid
- Reviews Carousel
- Reviews Board
- Best Reviews Widget
âť— IMPORTANT
- Device-Specific Settings: Settings are not shared between PC and Mobile. You must configure the popup style for each device type separately to ensure a consistent experience.
Frequently Asked Questions (FAQ)
Can I apply different popup styles to different widgets?
👉 Yes. Each widget has its own independent settings. For example, you can use the Shorts-style popup for the 'Media Grid' on the main page while keeping the 'Basic popup' for the 'Reviews Widget' on product detail pages.
How is the order of reviews determined in the popup?
👉 The popup follows the same sorting rule you've set for the widget (e.g., featured, newest, highest rated). If you change the widget's review order, the Shorts-style popup reflects that change automatically.
Does the Shorts-style popup only show video reviews?
👉 No. The Shorts-style popup displays both video and photo reviews. Customers can swipe through a mix of videos and images in one continuous, engaging flow.
Can customers hear audio in video reviews?
👉 Yes, if a video includes sound, customers can listen to it. Videos play muted by default to avoid disruptive audio, but customers can tap the mute icon in the top-left corner to turn sound on.