đź’ˇ This document provides guidance on configuring and customizing Verified Buyer badges to build customer trust and enhance review credibility.
Key Summary
- Verified Buyer badges clearly identify reviews from actual purchasers, adding transparency and credibility.
- You have the flexibility to upload your own badge image to perfectly align with your brand's aesthetics.
- Control the visibility of the badge and enable a dedicated Verified Buyer filter for reviews.
- All configurations are managed within Settings > General settings > Widgets(general).
Verified Buyer badges are a crucial feature for building strong trust with your customers. By visibly indicating which reviews come from genuine purchasers, these badges add an essential layer of transparency and credibility to your product reviews. This document will guide you through understanding and configuring these badges, including how to upload a custom image to seamlessly match your brand’s look and feel.
In this article
About the Verified Buyer badges
The Verified Buyer badge is automatically applied to reviews submitted by customers who have successfully purchased the product directly from your store. CREMA leverages order data received from your eCommerce platform to precisely verify both the purchase transaction and the reviewer's identity.
Below is an illustration of how the Verified Buyer badge appears within the review widget. Please note that you have the option to replace this default badge with a custom image that better aligns with your brand's unique identity.
Additionally, you can activate the Verified Buyer filter, allowing your customers to conveniently display and browse only reviews that originate from verified purchasers.
STEP 1. How to configure the Verified Buyer badges
You have complete control over the visibility of the Verified Buyer badge and its associated filter. Furthermore, you can fully customize the badge image to ensure it perfectly aligns with your brand's aesthetic guidelines.
- Navigate to Settings > General settings > Widgets(general).
- Toggle the Display the "Verified Buyer" badge on main widgets option to either show or hide the badge across all supported review widgets on your store.
- You can upload your own custom image to replace the default Verified Buyer badge.
- Please adhere to the following image requirements:
- Only JPG or PNG image formats are supported.
- The image height must be precisely between 14 and 140 pixels. Please note that it will be displayed at a fixed height of 14 pixels within the widget.
- The aspect ratio (height:width) must not exceed 1:7.
- If no custom image is uploaded, the default Verified Buyer badge will be used. The default badge appears as:
- Please adhere to the following image requirements:
- To allow your customers to view only reviews from Verified Buyers, toggle the Show “View all Verified Buyer reviews” button setting to ON.
- After making your desired changes, click Save to apply the configurations.
Frequently Asked Questions (FAQ)
What are the specific image requirements for uploading a custom Verified Buyer badge?
👉 When uploading a custom badge image, ensure it is in either JPG or PNG format. The image height must be between 14 and 140 pixels, though it will be displayed at 14 pixels height in the widget. Additionally, the aspect ratio (height:width) should not exceed 1:7.
How does CREMA verify if a review is from a legitimate purchaser?
👉 CREMA verifies buyers by cross-referencing order data received from your eCommerce platform. If the reviewer's information matches a purchase record for the specific product from your store, the Verified Buyer badge is automatically applied to their review.
Can I control where the Verified Buyer badge is displayed on my store?
👉 Yes, you can control the visibility of the Verified Buyer badge. By navigating to Settings > General settings > Widgets(general), you can toggle the 'Display the "Verified Buyer" badge on main widgets' option to show or hide the badge on all supported review widgets.