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Configuring reviewers' permission

  • Updated

πŸ’‘ This document provides guidance on configuring reviewer permissions to edit or delete their submitted reviews.

Key Summary

  • Reviewer permissions for editing or deleting reviews can be configured within the CREMA REVIEW service.
  • Access these settings by navigating to Review > Settings > General settings > Management features.
  • Options for allowing review modifications include Always allow, Allow until review rewards are given, and Never allow.
  • Enabling reviewers to edit or delete their contributions is encouraged for promoting review transparency and user control.

This document provides comprehensive instructions on how to configure the permissions that allow reviewers to edit or delete their submitted reviews within your CREMA REVIEW service. Aligning with best practices for review transparency, it is highly recommended to enable reviewers to manage their feedback after submission, fostering a more dynamic and trustworthy review environment.

STEP 1. Configure Reviewer Permissions

Review > Settings > General settings > Management features
  1. Navigate to the Management features section via Review > Settings > General settings.
  2. Locate the Allow review submissions field to define which customers are permitted to write reviews.

  3. Configure the Allow reviewers to edit review and Allow reviewers to delete review fields according to your store policy.

    β€» Options: Always allow, Allow until review rewards are given, and Never allow.

  4. Click the Save button to apply the changes to your store.
Screenshot of the Review Management Features settings page

Frequently Asked Questions (FAQ)

What are the available options for allowing reviewers to edit or delete their reviews?

πŸ‘‰ The available options are Always allow, Allow until review rewards are given, and Never allow. These determine the conditions under which reviewers can modify their submitted content.

Why is it recommended to allow reviewers to edit or delete their reviews?

πŸ‘‰ It promotes transparency and builds trust. Empowering reviewers to maintain accuracy and control over their contributions enhances the overall quality and reliability of product feedback.

Where can I find the settings to configure reviewer permissions?

πŸ‘‰ Access these settings via Review > Settings > General settings > Management features within your CREMA REVIEW admin panel.

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