π‘ Learn how to manage customer permissions for editing or deleting reviews and control the visibility of the review button to optimize your store's feedback ecosystem.
Key Summary
- Reviewer permissions for editing or deleting reviews can be configured within the CREMA Review service to enhance transparency.
- You can control the visibility of the "Write a review" button to restrict access to verified reviewers or allow all visitors to see it.
- Enabling reviewers to manage their own contributions fosters trust while targeting the right audience for review submissions.
In this article
This document provides comprehensive instructions on how to configure permissions that allow reviewers to edit or delete their submitted reviews, as well as how to manage the visibility of the review button. Aligning with best practices for review transparency, it is highly recommended to enable reviewers to manage their feedback and target the submission process to the appropriate customer groups.
STEP 1. Configuring reviewer permissions
Review > Settings > General settings > Management features
- Navigate to the Management features section via the menu path above.
- Locate the Allow review submissions field to define which customers are permitted to write reviews.
β» Available options: To all, To members only, and To members with purchase history. - Configure the Allow reviewers to edit review and Allow reviewers to delete review fields according to your store policy.
β» Available options: Always allow, Allow until review rewards are given, and Never allow. - Click the Save button at the bottom of the page to apply the changes.
STEP 2. Controlling the "Write a review" button visibility
Review > Settings > General settings > Management features
- Under the Management features section, look for the Advanced settings sub-section.
- Locate the Display 'Write a review' button setting.
β» Applicable to: Reviews Widget and Reviews Board in product pages. - Choose the appropriate visibility option:
- Only to the verified reviewers: The button is visible only to customers who are recognized as verified reviewers according to the Allow review submissions configuration in STEP 1.
- To all: The button is visible to all visitors, including guests.
- Click the Save button to update your storefront settings.
Frequently Asked Questions (FAQ)
What are the available options for allowing reviewers to edit or delete their reviews?
π The available options are Always allow, Allow until review rewards are given, and Never allow. These determine the conditions under which reviewers can modify their submitted content.
Why should I limit the 'Write a review' button to verified reviewers?
π Limiting the button to verified reviewers ensures that the review call-to-action is only shown to customers who actually have the capacity to write a review, reducing clutter for other site visitors.
Where can I find the settings to configure reviewer permissions?
π Access these settings via Review > Settings > General settings > Management features within your CREMA REVIEW admin panel.