π‘ This document provides guidance on efficiently managing your reviews by navigating the moderation dashboard and utilizing its powerful search, filter, and sort functionalities.
Key Summary
- Learn how to access the CREMA Reviews Moderation Dashboard.
- Understand how to search for reviews using various criteria like Customer ID, Product Name, and Review Content.
- Discover comprehensive filtering options, including date ranges, review types, and product categories.
- Utilize sorting features to organize reviews by date, helpfulness, or rating.
This article provides a detailed overview of the core components within the CREMA reviews moderation dashboard. It will guide you through navigating the dashboard and effectively using its robust tools for searching, filtering, and sorting your customer reviews, ensuring you can manage them with precision and ease.
In this article
STEP 1. Navigation to moderation dashboard
To access the moderation dashboard, navigate from the Review tab, then proceed to Review management, and finally select Reviews&rewards.
You can customize the visibility of various components within the dashboard by clicking on the Column setting option, located on the right side of the page.
STEP 2. Search, filter, and sort reviews
The moderation dashboard offers a comprehensive suite of tools designed to help you efficiently search, sort, and filter your customer reviews. These functionalities allow for precise management and analysis of your review data.
1. Search
Utilize the Search bar to locate specific reviews. You can search by various criteria, including Customer ID, Customer name, Phone number, Product name, Review ID, Order number, Review contents, Product number, and Product ID.
2. Filters
Apply Filters to narrow down reviews based on specific date ranges. You can filter by Review submission date, Fulfilled date, Commented date, Payment date, and Order date. Choose from predefined options or specify a custom date range.
3. Advanced Filters
Leverage Advanced Filters for more granular control over your review selection. These options allow filtering by Review types, Submission channel source, Order status, Tag, Category, Review commented status, Keyword review group, and whether to Group product reviews.
4. Sort by (Inside Advanced Filters)
Within the Advanced Filters, you can use the Sort by option to arrange your reviews. Available sorting methods include Date (newest first), Date (oldest first), Most helpful, Lowest ratings, and Recently fulfilled.
Frequently Asked Questions (FAQ)
How can I quickly find a specific review on the dashboard?
π You can use the Search function on the moderation dashboard. It allows you to search by multiple criteria such as Customer ID, Product name, Review ID, Order number, and even specific Review contents.
Is it possible to filter reviews based on when they were submitted or fulfilled?
π Yes, the Filters section enables you to narrow down reviews by various date ranges, including Review submission date, Fulfilled date, Commented date, Payment date, and Order date. You can select a predefined period or set a custom range.
How can I reorder reviews to see the most relevant ones first?
π Within the Advanced Filters section, you'll find the Sort by option. This allows you to arrange reviews using criteria like Date (newest first), Date (oldest first), Most helpful, Lowest ratings, or Recently fulfilled, helping you prioritize your review management.