You can get notified if new reviews with specific keywords are received. This feature helps you to manage customer relation, especially for reviews with negative sentiment.
The notification banner will appear at top part of your admin page as following :
You can add keywords that you want to get notified if there’re new reviews containing this keywords. From Review tab :
- Head over to Review management → Reviews&rewards.
- Go to Advanced search → Keyword group settings.
- Click Add group and enter the group name and keywords you want.
- Check the Notifications checkbox if you want to get the notifications.
- Click Save.