π‘ This document provides guidance on setting up notifications for reviews containing specific keywords, aiding in customer relationship management.
Key Summary
- Receive real-time notifications for new reviews that contain specific keywords you define.
- Enhance customer relationship management by promptly addressing reviews, especially those with negative sentiment.
- Configure keyword groups and enable notification settings within the Reviews&rewards section.
- Notification banners will appear prominently at the top of your admin page for quick visibility.
The Keyword Review Notification feature enables you to stay informed about new reviews that contain specific keywords you have designated. This proactive system helps you efficiently monitor and manage customer feedback, ensuring timely responses and fostering improved customer relations.
Understanding Keyword Review Notifications
The notification banner will appear at the top part of your admin page, providing immediate visibility for any new reviews matching your configured keywords.
STEP 1. Configure Keyword Review Notifications
- Navigate to the moderation dashboard: Review > Review management > Reviews&rewards.
- Click Advanced search and then select Keyword group settings.
- Click the Add group button. Enter a descriptive name for your group and add the specific keywords you want to monitor.
- Check the Notifications checkbox to activate real-time banner alerts for this specific group.
- Click the Save button to finalize and activate your keyword review notifications.
Frequently Asked Questions (FAQ)
What kind of keywords should I add to a group?
π You should add keywords indicating strong sentiment (e.g., "damaged", "excellent", "broken", "fast shipping") or specific product features you wish to track closely.
Can I set up multiple keyword groups with different notification settings?
π Yes, you can create multiple groups with different keywords and individually choose whether to enable notifications for each group using the 'Notifications' checkbox.