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Profanity filter

  • Updated

πŸ’‘ This document provides guidance on how to prevent and filter reviews with unwanted content by setting prohibited words and profanity filters.

Key Summary

  • Configure prohibited words to prevent customers from submitting reviews containing specific terms.
  • Set up a profanity filter to automatically replace explicit language in reviews with designated replacement words.
  • Ensure reviews maintain a positive and appropriate tone by proactively managing unwanted content.

You can prevent and filter out reviews with unwanted content by setting prohibited words and profanity filters.

In this article :

Add Prohibited Words

❗ IMPORTANT

Customers are not allowed to upload any reviews containing prohibited words.

Review β†’ Settings β†’ General settings β†’ Management features
  1. Navigate to the Review β†’ Settings tab, then click General settings β†’ Management features.
  2. In the Advanced settings section, enter the specific words you wish to prohibit in the Prohibited words settings field.
  3. Click Save.
    4. Screenshot showing where to add prohibited words
  4. If customers attempt to submit reviews containing prohibited words, an alert pop-up will appear, and the review will not be uploaded.
    5. Screenshot of an alert pop-up

Set Profanity and Explicit Language Filter

❗ IMPORTANT

Profanity words in reviews will be automatically replaced with the words you define.

Review β†’ Settings β†’ General settings β†’ Management features
  1. Click Add keyword(s) within the Profanity filter menu.
  2. Type the profanity words in the Original keyword(s) field and the replacement text in the Filtered keyword(s) field.
  3. Click Save.
    4. Screenshot of profanity filter settings
  4. Reviews will be displayed in the Reviews Widget with the profanity filter applied as shown below.
    5. Screenshot of filtered review

Frequently Asked Questions (FAQ)

What is the key difference between Prohibited Words and the Profanity Filter?

πŸ‘‰ The Prohibited Words setting completely prevents a review from being submitted if it contains any of the specified terms, displaying an alert to the customer. In contrast, the Profanity Filter allows the review to be submitted but automatically replaces predefined explicit words with alternative, filtered text you define (e.g., asterisks).

What happens if a customer tries to submit a review with a prohibited word?

πŸ‘‰ If a customer attempts to submit a review that includes a word listed in your Prohibited words settings, they will immediately receive an alert pop-up. The system will then prevent the review from being successfully uploaded, ensuring the content remains compliant with your guidelines.

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