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Adding Custom Questions to your review requests

  • Updated

πŸ’‘ This document provides guidance on adding custom questions to your review requests to gather specific product feedback.

Key Summary

  • Custom questions are associated with specific Shopify collections.
  • You can apply different custom questions to different collections to gather tailored feedback.
  • Choose from default general question forms or create your own unique questions.
  • Manage everything via Reviews > Settings > General settings.

Adding custom questions allows you to dig deeper into customer experiences. Follow these steps to set them up.


❗ IMPORTANT

Custom Questions are linked to Shopify collections. When you set a question, it applies to all products within that collection. You can customize different questions for different collections.

STEP 1. Access Custom Question Settings

Reviews β†’ Settings β†’ General settings β†’ Management features
  1. Navigate to the path displayed in the box above.
  2. Click the 'Custom question' settings button to enter the management interface.
Accessing custom question settings

STEP 2. Add, Configure, and Save Questions

  1. Click Add items to start creating your question.
  2. Define your question by choosing one of these methods:
    • Click Select items to use standard templates (e.g., height, weight).
    • Create a unique question by entering a display name and selecting the type. (Learn more here).
  3. Assign the question to specific collections using the Category field, or exclude them using the Category blocklist.
  4. Click Save to apply your changes to the review request form.
Configuring custom questions and categories

Frequently Asked Questions (FAQ)

How do custom questions relate to my Shopify store collections?

πŸ‘‰ Custom questions are directly linked to collections. Any question assigned to a collection applies to all products within it, allowing for highly relevant feedback per product category.

Can I create my own custom questions, or am I limited to predefined options?

πŸ‘‰ You have total flexibility. You can use predefined templates like 'Skin Type' for speed, or build entirely unique questions from scratch with your own display names and response types.

Where can I find more information about the available types of custom questions?

πŸ‘‰ Detailed info on the different question types (e.g., single choice, multiple choice, text) can be found in the link provided in Step 2.

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