π‘ This document provides guidance on adding custom questions to your review forms and widgets to gather detailed customer feedback and enhance purchasing decisions.
Key Summary
- Custom Questions allow you to gather detailed insights from customers directly within your review forms and product review widgets.
- These questions provide valuable information to other shoppers, helping them make more informed purchase decisions.
- You can select from standard question types like Textbox, Numbers, and Radio, or create your own custom questions.
- Reviews can be easily filtered by specific answers to custom questions, enabling visitors to find relevant feedback quickly.
You can add specific questions to your review forms and review requests, enabling you to collect more detailed feedback and gain a deeper understanding of your customers.
Custom Questions are displayed within the Reviews Widget on your product pages. They not only provide helpful information to potential customers but also offer valuable strategic insights for your brand based on the collected feedback.
In this article
Available question and answer types
CREMA provides a comprehensive standard list of custom questions and answer types, commonly used across various industries. You have the flexibility to select questions directly from this predefined list or create your own unique questions to perfectly suit your specific needs.
The available question and answer types are detailed below:
| Types | Description | Examples |
|---|---|---|
| Textbox | Allows customers to provide open-ended, free-text answers in their own words. | Suggestion |
| Numbers | Enables customers to provide numeric answers within a specified range and unit (e.g., cm, kg). | Height, weight |
| Radio | Presents customers with a list of predefined options, from which they can choose only one. | Clothing size |
Example of Custom Questions
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In Review Requests
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In Reviews Widget
Submitted reviews that include answers to custom questions will be prominently displayed within the Reviews Widget on your product pages. This feature allows visitors to access additional, specific information from other customers, which is highly beneficial in helping them make informed purchase decisions.
Custom Field filters
This powerful feature allows your website visitors to filter reviews specifically by answers to the custom questions you've included in your review forms. It greatly assists visitors in focusing on reviews written by customers who share common characteristics or intentions, such as age, height, skin type, or other relevant attributes, making their search for relevant feedback highly efficient.