π‘ This document provides guidance on customizing review prompts to enhance the quality of customer reviews.
Key Summary
- Review Prompts encourage customers to write high-quality, product-specific reviews that are helpful to other shoppers.
- You can personalize Review Prompts templates for display within Review Request Pop-ups.
- Customization allows you to define specific guidance text and control its visibility after a review is submitted.
Review Prompts allow customers to write high-quality reviews, mentioning topics tailored to the product that would be helpful to other visitors. You can customize Review Prompts templates to be shown in Review Request Pop-ups.
β IMPORTANT
- Currently, Review Prompts are exclusively applicable to Review Request Pop-ups.
STEP 1. Customize review guidance text
To customize the review guidance text, follow these steps:
- From the Review β Settings tab, navigate to General settings β Review requests.
- Click Request pop-ups settings and enter the desired review guidelines in the Review prompts field.
- You can choose whether the guidance text should disappear or remain visible after customers submit their reviews.
Example of Review Assists in Review Request Pop-ups
Hereβs how the guidance text will appear in the text box of Review Request Pop-ups:
Frequently Asked Questions (FAQ)
What are Review Prompts and how do they benefit my store?
π Review Prompts are customizable guidance texts that appear in Review Request Pop-ups, designed to help customers write more detailed and relevant reviews. By guiding customers to mention specific product aspects, they contribute to higher quality reviews which can be more useful for potential buyers and boost conversion rates.
What happens to the guidance text after a customer writes their review?
π You have the option to configure whether the guidance text disappears from the review submission field or remains visible after a customer has finished writing their review. This setting can be adjusted within the Request pop-ups settings.