π‘ This document provides guidance on how to easily generate and send reward coupons for customer reviews.
Key Summary
- Reward coupons can be easily generated and sent through CREMA to encourage customer reviews and repeat purchases.
- Estimated reward amounts are calculated based on pre-set conditions but can be manually adjusted when rewarding.
- Coupons can be rewarded to individual reviews or multiple reviews in bulk.
- It is essential to verify your sender email address before sending reward coupons via email.
Offering coupons is an excellent strategy to encourage customers to write reviews and share their experiences, which also helps convert first-time buyers into return customers.
CREMA provides a streamlined process to effortlessly generate and send these valuable coupons with just a click.
β IMPORTANT
- You need to verify your sender email address prior to sending reward coupons via email.
- Estimated reward amounts will be calculated based on the reward conditions that you set in Reward settings. However, you need to reward coupons in the Reviews&rewards menu. You can also edit the reward amount manually.
STEP 1. Navigation to Rewards Dashboard
You can access the Rewards dashboard by navigating to Review management and then selecting the Reviews&rewards tab.
- The Estimated reward amount for each review, which is calculated based on your reward conditions, will be displayed in orange color.
- The Rewarded amount for each review will be displayed in grey color.
- The Rewards log and reason for rewarding will be shown when you hover over the amount.
STEP 2. Reward Coupons
To reward a coupon to a single review:
- Next to the specific review you wish to reward with a coupon, click the Reward : {amount} button (displayed in orange color).
- Click Reward coupon to award the estimated coupon amount, which is calculated based on your pre-set reward conditions.
- You can manually adjust the coupon amount by clicking Edit coupon amount, and then confirm by clicking Reward coupon.
- An email containing the coupon code will be automatically sent to the reviewer.
To reward coupons to multiple reviews in bulk:
- Once you have selected more than one review in the dashboard, click the Reward coupon button.
- You can either reward the estimated coupon amount for each selected review or manually input a specific amount. After making your selection, click Reward coupon.
β Estimated coupon amount is calculated based on the reward conditions.
STEP 3. Cancel Rewarded Coupons
You have the ability to cancel previously rewarded coupons from a review.
- Next to the review for which you want to manage the coupon, click the {amount} rewarded button (displayed in grey color).
- Click Cancel coupon to revoke the given reward.
Frequently Asked Questions (FAQ)
What steps are required before I can start sending reward coupons?
π Before you can send reward coupons via email, you must first verify your sender email address. Additionally, ensure you have set your reward conditions in the Reward settings, as these conditions will determine the estimated reward amount for each review.
Can I change the coupon amount if the estimated amount isn't what I want to give?
π Yes, you can manually edit the coupon amount. When rewarding a single review, click 'Edit coupon amount' before confirming. For bulk rewards, you can input a manual amount for each selected review before clicking 'Reward coupon'.
How do customers receive the rewarded coupon code?
π Once you click 'Reward coupon' (either for a single review or in bulk), an email containing the coupon code will be automatically sent to the reviewer's email address, provided your sender email is verified.