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Verifying your sender email address

  • Updated

πŸ’‘ Verify your custom sender email address to maintain brand consistency and improve customer trust when sending review requests and reward coupons.

Key Summary

  • Verifying a custom sender address allows you to use your own domain (e.g., info@yourstore.com) instead of the default CREMA address.
  • If a custom sender email is not verified, emails are automatically sent from reviewrequest@crema-review.com.
  • Using a verified custom email address helps increase brand recognition and improves email deliverability.

 

CREMA REVIEW provides a default address to ensure your communications are delivered immediately. However, for a more professional customer experience, we recommend verifying your store's own email address to be used as the sender for all outgoing messages.

❗ IMPORTANT

  • To use your store's domain for review requests and reward coupons, the email address must be verified through the dashboard.
  • If verification is not completed, the system will use the default address: reviewrequest@crema-review.com.
  • Ensure you have access to the inbox of the email address you are verifying to complete the process.

Verify your email address

Profile > Setting > Store setting
  1. Click the User Profile icon at the top right of your CREMA REVIEW dashboard and select Setting.
    Accessing the setting menu
  2. Go to the Store setting tab. Enter the email address you wish to use as the sender in the Sender email address field. Click the Request change button to send a verification link.
    Entering sender email address
  3. Check the inbox of the email address you provided. Open the verification email from CREMA and click the Verify email button to finalize the setup.
    Verification email example

 

Frequently Asked Questions

What happens if I don't verify a custom address?
☞ If no custom address is verified, CREMA automatically sends all communications from reviewrequest@crema-review.com to ensure your service remains uninterrupted.
Why should I use my own store domain?
☞ Using your own domain (e.g., support@yourbrand.com) improves brand recognition and helps prevent your emails from being filtered into spam folders.
What should I do if the verification link expires?
☞ If the link expires, return to the Store setting menu in your dashboard and click Request change again to trigger a new verification email.

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