Automated Review Request Emails

Key Summary

• Learn how to enable or disable automated review request emails for your customers.
• Understand how to customize the timing for when review requests are sent after an order is fulfilled.
• Explore options to personalize the content and design of your review request emails.

You can collect reviews from your customers using CREMA’s automated review request emails. In this article, you’ll learn how to set up and send a review request email to your customers.

❗ IMPORTANT

• You need to verify your sender email address before using this feature.

STEP 1. Enable / disable Automated Review Request Emails

To enable Automated Review Request Emails, please follow these steps:

1. Head over to the Review > Messages > Message settings menu.
2. Toggle on the Send review request emails to fulfilled customers option located within the Sending methods tab.
3. Click Save to apply your changes.

STEP 2. Customize the review request timing

You can precisely customize the timing for when review requests are sent to your customers. 

By default, Automated Review Request Emails are scheduled to be sent 14 days after the order has been fulfilled. 

You can adjust this duration to better align with your customer's post-purchase experience by navigating to the Message settings > General settings > Request timing section.

STEP 3. Customize the email content and design

You have comprehensive options to customize both the content and visual appearance of your review request emails. 

All these personalization settings are available in the Email content and design settings.

The following components within your review request emails are fully customizable:

• Email subject: Define the compelling subject line that your customers will see in their inboxes.
• Background color: Choose the overall background color to match your brand's aesthetic.
• Spacing by element: Adjust the spacing and padding between various elements to create a clean layout.
• Header image: Upload a custom header image or logo to prominently brand your emails.
• Highlighted body text and color: Customize specific sections of text with highlighting and distinct colors.
• General body text and color: Set the default font color and style for the main content of your email.
• Text color of products to be reviewed: Change the color of the text displaying the product(s) for which a review is being requested.
• Review button text and color: Personalize the call-to-action button's text (e.g., "Write a Review") and its background color.
• Store & SNS links: Easily add or modify links to your online store and social media channels.
• Unsubscribe message text color: Adjust the color of the unsubscribe message text at the bottom of the email.
• No reply email notice text and color: Customize the text and color of the "no reply" notice, if applicable.

Before deploying your customized review request emails to customers, you have the option to send a test email. Simply click the Send test email button to preview how the email will look and ensure all elements are displayed correctly.

Below is a sample of the review request email that customers will receive:

Frequently Asked Questions (FAQ)