Hiding the widget if there’s no review to show

Key Summary

• Gain precise control over review widget visibility on your shopping mall.
• Automatically hide widgets when a product has no reviews or a low total review count.
• Set a minimum threshold for the total number of reviews required for a widget to display.
• Optionally configure alternative images to show as a placeholder instead of hiding the widget completely.
• Access and configure these settings via Review > Settings > Widget settings.

This guide provides comprehensive instructions on how to manage the visibility of your review widgets within the CREMA REVIEW service. You can configure your widgets to automatically hide when there are no reviews available for a product, or when the total number of reviews falls below a specific threshold you define. This allows you to maintain a clean and optimized display on your shopping mall, ensuring that review widgets only appear when they meet your desired criteria.

STEP 1. Navigate to Widget Settings

1. From the Review menu, navigate to the Settings tab.
2. Within the settings, locate and click on Widget settings.

STEP 2. Select Widget for Customization

1. On the Widget settings page, review the list of your available widgets.
2. Click on the Setting option corresponding to the specific widget you wish to customize.

STEP 3. Toggle Hide Widget Settings

1. Within the individual widget's settings, scroll down to find the Hide widget settings section.
2. Toggle the visibility option to Enable or Disable the hiding functionality for this widget.

STEP 4. Set Minimum Review Threshold

1. Define the minimum number of total reviews required for the widget to be displayed.
2. If the total number of reviews falls below this threshold, the widget will automatically be hidden according to your settings.

STEP 5. Configure Alternative Images (Optional)

1. As an alternative to hiding the widget, you can choose to configure and display alternative images.
2. These images will act as a customizable visual placeholder on your store whenever the hiding conditions are met.

Frequently Asked Questions (FAQ)

What happens if I set a minimum review threshold of 5 and a product only has 3 reviews?

👉 If you configure a minimum review threshold of 5, and a product currently has only 3 reviews, the review widget for that product will be hidden from display. This ensures that widgets only appear when they meet your specified criteria.

Can I show a custom image instead of completely hiding the widget?

👉 Yes, you can! The settings allow you to configure alternative images that will be displayed in place of the review widget when it is set to be hidden due to insufficient reviews. This provides a customizable placeholder rather than just an empty space.

Does this setting apply to all review widgets automatically?

👉 No, this setting needs to be configured individually for each specific widget you wish to customize. In STEP 2, you click on the 'Setting' of the widget you want to adjust, ensuring granular control over each widget's visibility.

Why is the widget not appearing even though I haven't configured this setting?

👉 Certain widgets that focus on media, such as the Media Grid and Reviews Carousel, may be hidden if there is not a single photo or video review available to display. Please check the quantity and types of reviews currently in your store.