π‘ This document provides guidance on easily importing your existing customer reviews from supported platforms into CREMA.
Key Summary
- Seamlessly import reviews from supported platforms like Shopify Product Reviews and Judge.me.
- For reviews from other sources, utilize the provided CREMA template for successful uploads.
- Follow a clear, step-by-step process within the Import reviews menu to initiate and complete your import.
- Track the status and results of your review imports in the dedicated Import log.
You can seamlessly import your existing customer reviews from previous review solution applications, allowing you to display all reviews collected outside of CREMA directly on your storefront.
β IMPORTANT
- CREMA currently supports direct review imports from Shopify Product Reviews and Judge.me.
- If your existing reviews are from other sources not listed above, you will need to upload them using the dedicated CREMA template for proper formatting and successful import.
STEP 1. Navigate to Review Management
From the main navigation, click on the Review tab, then navigate to Review management.
STEP 2. Initiate Review Import
Click the Import reviews menu to start the review import process.
STEP 3. Select Source and Upload File
Within the Upload file tab, select your previous review solution application from which you wish to import reviews. Then, upload your prepared CSV file containing the review data.
STEP 4. Complete the Upload
After selecting your source and attaching the CSV file, click the Upload button to finalize the submission.
STEP 5. Monitor Import Results
The results of your import process will be displayed and can be monitored within the Import log tab.
For more detailed information regarding the Import log and guidance on troubleshooting any potential errors, please refer to our dedicated article here.
Frequently Asked Questions (FAQ)
What should I do if my previous review platform is not Shopify Product Reviews or Judge.me?
π If your existing reviews are from a platform other than Shopify Product Reviews or Judge.me, you will need to export your reviews into a CSV file. After exporting, you must format this CSV file to match the specific CREMA template before uploading it to ensure a successful import.
How can I check the status of my review import and identify any errors?
π After clicking the Upload button, you can navigate to the Import log tab. This section provides a comprehensive overview of your import's status, detailing successful imports and any errors that may have occurred. A link to a troubleshooting article is also available for further assistance.
Is there a specific format required for the CSV file when importing reviews?
π Yes, while direct imports from Shopify Product Reviews and Judge.me accommodate their native CSV formats, for reviews from all other platforms, you must use the precise CREMA template. This template ensures that your review data is structured correctly, allowing CREMA to parse and display it accurately.