💡 Consolidate feedback from similar or bundled products to maximize review visibility and build stronger customer trust.
Key Summary
- Reviews can be shared across multiple products to prevent feedback from being scattered.
- This feature is ideal for products with many color variants, previous models, or bundle sets.
- CREMA provides three specific sync methods: One-way, Two-way, and Grouping sync.
You can share reviews between related products to consolidate customer feedback into a single view. This feature is primarily used to group similar products that may have different variants or to connect individual items with their corresponding bundle products.
For example, if you sell a specific T-shirt design in various colors, you might only receive a few reviews for each individual color. By grouping these products, you can display reviews for all colors together on every product page, providing a richer and more informative feedback experience for your customers. Another common application is for bundle products, such as a set containing a toothbrush and toothpaste; grouping allows reviews from each individual item to be shown collectively for the bundle set.
Types of review synchronization
CREMA REVIEW offers three distinct ways to sync and manage reviews between products:
1. One-way sync
- Definition: This method aggregates reviews from specific "source" products and displays them on a "target" product.
- Usage: It is most commonly used to display reviews of sub-products or older models on a main product or the latest version of a product.
2. Two-way sync
- Definition: This method displays reviews reciprocally between products that are directly connected to each other.
- Usage: It is used to share reviews exclusively among a small group of highly related products where the feedback for one is equally relevant to the others.
3. Grouping sync
- Definition: This method groups multiple products into a single virtual bundle to display and manage all reviews collectively.
- Usage: This is the ideal choice when products are essentially the same (e.g., different sizes or colors) but the reviews are currently scattered across different product IDs and need to be managed as a single unit.
To learn more about how to configure group reviews, please refer to the detailed guide here.