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Creating and managing Social media reviews

  • Updated

πŸ’‘ Boost product credibility by embedding Instagram and YouTube content as official brand reviews directly within your store widgets.

Key Summary

  • Integrate external social media content effortlessly by linking direct post URLs to specific products.
  • Enhance store authority by showcasing staff-curated social proof from platforms like Instagram and YouTube.
  • Control how staff review identities are displayed to customers through global widget visibility settings.

In this article

STEP 1. Creating social media reviews

Review management > Manage by product

Follow these steps to link social media content to a specific product as a staff review:

  1. Navigate to the Review management menu and select Manage by product.
  2. Locate the specific product you wish to review and click the Add/manage review button.
  3. Click the Add staff review button to open the creation window.
    Interface showing add staff review button
  4. In the Review types dropdown menu, select Staff review - Social media.
  5. Compose your review content and enter the complete URL of the Instagram or YouTube post you wish to display.
  6. Click the Save button to publish the social media staff review immediately.
    Form for inputting social media URL and content

STEP 2. Controlling the display of staff review notices

Settings > General settings > Widgets(general)

By default, staff reviews display a notice: "This review is published by Store administrator." 

You can toggle this visibility using the following steps:

  1. Go to the Settings menu and select General settings.
  2. Click on the Widgets(general) tab.
  3. Find the setting labeled Display 'Admin Review' notice on major widgets.
  4. Check or uncheck this box to control whether the staff notice is visible.
  5. Click Save to apply these settings to your storefront.
    Widget settings interface

Frequently Asked Questions (FAQ)

What types of social media content can I link?

πŸ‘‰ You can link content from Instagram and YouTube directly. Ensure the provided URL is for publicly accessible content so it can be parsed and displayed correctly in the widget.

Can I add multiple social media links to a single staff review?

πŸ‘‰ Each social media staff review supports a single URL. To showcase multiple pieces of content, please create separate staff reviews for each individual URL.

What happens if the original social media post is deleted?

πŸ‘‰ If the original post is deleted or set to private, the thumbnail image may still appear in the widget. However, clicking it will not redirect users to the original post. We recommend verifying linked content availability periodically.

Can I edit or delete a staff review after it has been published?

πŸ‘‰ Yes. You can edit or delete published reviews at any time by returning to the Manage by product section for that specific product and using the management options.

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