Creating Social media reviews

Key Summary

• Showcase your brand's social presence by embedding Instagram or YouTube content as official staff reviews.
• Integrate external media effortlessly by providing the direct URL of the post to the product page.
• Enhance product credibility and social proof by displaying engaging, real-world content directly within your store's widgets.

This guide outlines the step-by-step process for creating social media reviews directly within the CREMA REVIEW service. This feature allows you to display engaging social media content as official staff reviews for your products, enhancing product appeal and customer trust.

STEP 1. Navigate to Review Management

1. Head over to the Review management section.
2. Select Manage by product to view reviews associated with your products.

STEP 2. Access the Staff Review Creation for a Product

1. Locate the specific product for which you intend to write a staff review.
2. Click on the Add/manage review button corresponding to that product.
3. Select Add staff review from the options that appear.

STEP 3. Select 'Staff review - Social media' as the Review Type

1. Find the Review types menu within the creation form.
2. Select the option labeled Staff review - Social media.

STEP 4. Input Review Details and Social Media Content URL

1. Write your review content in the provided text areas.
2. Enter the complete URL of the Instagram or YouTube content you wish to display.
3. Click the Save button to publish your social media staff review.

Frequently Asked Questions (FAQ)

What types of social media content can I link in a staff review?

👉 You can link content from Instagram and YouTube directly. Ensure the provided URL is for publicly accessible content so it can be parsed correctly.

Can I add multiple social media links to a single staff review?

👉 Each social media staff review supports a single URL. To showcase multiple pieces of content, please create a separate staff review for each URL.

What happens if the linked social media content is no longer available?

👉 If the original post is deleted or set to private, the thumbnail image may still be displayed in the widget. However, clicking the content will not successfully redirect the user to the original post page. It is recommended to verify the availability of linked content periodically.