π‘ This document provides guidance on how to share reviews between related products using the CREMA REVIEW service.
Key Summary
- Configure review sharing through the Product list menu.
- Select the source product in the Group products to sync reviews field.
- For two-way synchronization, each product must be configured individually.
- Verify shared products by checking for 'Group product' status in Review management.
The CREMA REVIEW service allows you to effortlessly share customer reviews between related products. This feature helps enhance product visibility and ensures that valuable customer feedback is consistently displayed across all relevant items in your catalog. Follow the detailed steps below to configure review sharing and manage shared product reviews.
STEP 1. Configure Product Review Sharing
- Navigate to the Product menu and select Product list.
- Click on Edit product for the specific product you wish to configure for review sharing.
- In the product editing interface, locate the Group products to sync reviews field and select the product from which you want to share reviews.
- Click the Save button to apply your changes.
β IMPORTANT
- If you want to share reviews in two-way sync, you need to configure each product menu individually.
- For a comprehensive understanding of both one-way and two-way synchronization, please refer to the detailed guide here.
STEP 2. Verify Shared Reviews Status
- From the Reviews menu, navigate to Review management and select Manage by product.
- Verify that products with shared reviews are marked as Group product in the Status field.
- To find these products quickly, use the Advanced search option and filter by the Group product status.
Frequently Asked Questions (FAQ)
What is the primary benefit of sharing reviews between related products?
π Sharing reviews helps consolidate social proof for similar items, boosting customer confidence and conversion rates. It ensures that new or less popular variations of a product can leverage the positive feedback from a well-established parent product.
What is the distinction between one-way and two-way review synchronization?
π One-way synchronization means reviews are pulled from a designated 'source' product to other 'target' products. Two-way synchronization means reviews posted on any linked product will be visible across all products within that group. Two-way sync requires individual configuration for each product to establish mutual connections.
How can I confirm that my products are successfully sharing reviews?
π Simply check the Status field in Review management Manage by product. Grouped products will be clearly labeled as Group product. You can also use the Advanced search filter to view all grouped products at once.