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Commenting on reviews

  • Updated

This article guides how to comment on reviews, both manually and using Smart Comments.

 

In this article

 

Comment on reviews manually

  1. From Review tab, go to Review management → Reviews&rewads.
  2. Check the checkbox of the relevant reviews and click Comment.
  3. Type your response to the Comment manually field box.
  4. Click Enter comment(s).

 

Configure Smart Comments

From the Comment section above,

  1. Toggle Apply random predefined bulk commenting text for selected review(s) option.
  2. Click Bulk comment settings.
  3. Add predefined Smart Comments templates to be applied on reviews by clicking Add predefined text.


  4. Available variables which are replaced with the appropriate values when comments are added are as following :
    Variable Description
    %{user}  Customer name
    %{grade}  Customer membership grade
    %{type}  Review type (video, photo, or text)


  5. When using the bulk commenting, a comment from the predefined Smart Comments list will be randomly applied. For reviews that cannot use Smart Commenting, one of the default comments will be randomly applied.