π‘ This document provides guidance on customizing your Review Request Pop-ups, including display frequency, templates, and text.
Key Summary
- The Review Request pop-up is activated by customer login data, so customer login functionality must be enabled for it to work.
- You have extensive control to customize the pop-up's display frequency, templates, and all visible text.
- All settings are conveniently located under Review > Settings > General settings > Review requests tab.
- Advanced options allow you to define the display period based on the order fulfilled date, set daily display limits, block specific categories, and create a blocked user list for review requests.
This guide will walk you through the comprehensive customization options available for your Review Request Pop-ups. You can tailor their display frequency, templates, and content to align perfectly with your store's branding and customer engagement strategy.
β IMPORTANT
- The Request pop-up is triggered based on customer login data. Therefore, merchants who haven't enabled customer login cannot utilize this feature π₯οΈ
In this article
STEP 1. Enable / disable Pop-up request
To activate this feature, ensure the Enable Request pop-up checkbox is carefully checked. By default, this feature is set to Enabled.
STEP 2. Customize the display text
Within the Request pop-ups settings, you have the flexibility to customize all visible text elements. Personalize the pop-up's title, the button text, and the review guidance text to perfectly match your store's unique brand voice and personality.
STEP 3. Advanced settings
Explore the following advanced customization options to fine-tune the behavior and appearance of your Review Request Pop-ups:
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Set the display period of request pop-ups
You can define the specific timeframe for the pop-up to appear. This allows you to set it to display from N days after the order fulfilled date until M days after, ensuring requests are sent at the most effective time. -
Set daily display frequency
You can precisely control how often the pop-up appears by setting the Request pop-up display duration and defining the maximum number of daily Pop-up requests. -
Blocked categories for review requests
By specifying collections in this field, products within these categories will be excluded from review request pop-ups. Customers will not see the pop-up for these items even after they have been purchased. -
Blocked user IDs for review requests
To prevent specific customers from seeing the pop-up, add their IDs to the Blocked user IDs for review requests field. Users on this list will be excluded from all Request Pop-up displays. -
Set the position
Navigate to the Request Pop-up display position field to define exactly where the Request Pop-up will appear on your customers' PC screens.
Frequently Asked Questions (FAQ)
Why isn't my review request pop-up appearing for customers?
π The pop-up is triggered by customer login data and is only displayed to customers who have a "Fulfilled" order history. If a customer has no prior fulfilled orders, or if their order data has not yet been synchronized with CREMA, the pop-up will not be visible. Additionally, ensure that customer login functionality is active for your store.
How can I control how often the pop-up appears to a specific customer?
π You can manage the pop-up's visibility by setting the Request pop-up display duration and defining the maximum number of daily Pop-up requests within the Advanced settings. This ensures customers are not overwhelmed by frequent requests.
Can I prevent certain customers from seeing the review request pop-up?
π Yes, under Advanced settings, you can add specific customer IDs to the Blocked user IDs for review requests field. These customers will then be explicitly excluded from receiving any Request Pop-ups.