π‘ This document provides guidance on how to customize the default sorting order of reviews displayed on your widget.
Key Summary
- Customize the default review sorting method directly through the Widget settings.
- Choose from available sorting options including Most recent, AI-recommended, and Highest rating.
- Access your widget's settings quickly by clicking Customize settings in CREMA from the app-block.
This guide will walk you through the process of adjusting the default sorting options for reviews displayed on your widget, ensuring that your customers see reviews presented in the most relevant order for your store.
STEP 1. Set the Default Review Sorting Order
Go to Widget settings and click the Setting icon for the widget you wish to customize.
- Locate the Default sorting option field and select your preferred method:
- Most recent: Displays the newest reviews first.
- AI-recommended: Automatically prioritizes reviews that help with conversion.
- Highest rating: Shows reviews with the highest stars at the top.
- Click the Save button at the bottom of the screen to apply the changes.
β TIPS
For quick access to a widget's settings, click on the CREMA app block and select Customize settings in CREMA.
Frequently Asked Questions (FAQ)
What happens if I don't select a default sorting option?
π If not specified, the system typically reverts to Most recent.
Can customers change the review sorting on the widget themselves?
π Yes. Your setting determines the initial view, but customers can still manually re-sort reviews (e.g., by rating or date) using the filter options in the widget.
What does 'AI-recommended' sorting consider when arranging reviews?
π The AI-recommended sorting option automatically places reviews that are highly effective for purchase conversion at the top. This is determined by AI analysis of multiple factors, including review sentiment, content length, and whether the review includes media (photos or videos).