π‘ This document provides guidance on understanding and manually triggering purchase history synchronization in CREMA Review.
Key Summary
- Many CREMA Review features, such as review writing permissions and review request pop-ups, are dependent on a customer's purchase history.
- CREMA automatically synchronizes order data from your Shopify store twice daily (approximately 2:00 AM and 2:00 PM KST).
- Customer purchase history is not reflected immediately after a purchase; it appears only after the next scheduled synchronization.
- You can manually sync order data if immediate updates are required, specifically for orders created or updated within the last 2 days.
Understanding purchase history sync in CREMA Review
Many features within CREMA Review are designed to leverage a customerβs purchase history. For example:
- You can configure settings to restrict review writing permissions exclusively to customers who have completed a purchase.
- You can display a Review Request pop-up specifically to returning customers who possess a purchase history with your store.
To facilitate these functionalities, CREMA automatically syncs order data from your Shopify store, which it then uses to identify and track customer purchase history. This synchronization process occurs automatically twice a day, typically around 2:00 AM and 2:00 PM KST.
β IMPORTANT
Customer purchase history is not reflected in CREMA immediately after a purchase. It will only appear within the system after the next scheduled synchronization has successfully completed.
STEP 1. Manually syncing order data
If there is an urgent need to update purchase history data, you have the option to trigger a manual synchronization of order data by following these steps:
- Go to Review β Settings.
- Navigate to General Settings β Sync.
- Click Sync orders data manually.
β You can manually sync orders that were created or updated within the last 2 days using this option.
Frequently Asked Questions (FAQ)
Why isn't a customer's latest purchase history showing up immediately in CREMA Review?
π CREMA Review automatically syncs order data from Shopify twice daily. New purchases will only be reflected in CREMA after the next scheduled synchronization, not instantaneously.
How often does CREMA Review automatically synchronize purchase data from Shopify?
π CREMA Review performs an automatic synchronization of order data from your Shopify store twice per day, typically around 2:00 AM and 2:00 PM KST.
What is the time limit for orders that can be manually synced?
π The manual synchronization option allows you to update orders that were created or last updated within the past 2 days.