Creating and managing Staff reviews

Key Summary

• Staff reviews allow you to add authentic, detailed feedback to your product pages, enhancing customer confidence.
• You can create and manage reviews directly from the product-specific management menu in your admin panel.
• By default, staff reviews display a notice that they were published by the store administrator, which can be toggled in settings.

In this article

• Creating staff reviews
• Controlling the display of staff review notices

STEP 1. Creating staff reviews

Follow these numbered steps to create a new staff review for any specific product:

1. Navigate to the Review management menu and select Manage by product.
2. Locate the specific product you wish to review and click the Add/manage review button.
3. Click the Add staff review button to open the creation window.
   
4. In the Review types dropdown menu, select Staff review - General.
5. Compose your detailed review content in the provided text editor.
6. Click the Save button at the bottom to publish the review immediately.
   

STEP 2. Controlling the display of staff review notices

Staff reviews typically include a default notice: "This review is published by Store administrator." 

You can toggle this visibility using the following steps:

1. Go to the Settings menu and select General settings.
2. Click on the Widgets(general) tab.
3. Find the setting labeled Display 'Admin Review' notice on major widgets.
4. Check or uncheck this box to control whether the staff notice is visible.
5. Click Save to apply these settings to your storefront.
   
   

Frequently Asked Questions (FAQ)