Creating Staff reviews

Key Summary

• Staff reviews allow you to add authentic, detailed feedback to your product pages, enhancing customer confidence.
• The process begins by navigating to Review management and selecting the specific product.
• You will choose the Staff review - General type and then compose and save your review.
• This feature is accessible directly from the Review tab within your admin panel.

You can create Staff reviews directly from the Review tab. These reviews are a great way to showcase your product's features and benefits from an internal perspective, providing valuable information to potential customers.

STEP 1. Navigate to Review Management

1. Go to the Review management section in your admin panel.
2. Select Manage by product to view your list of products.

STEP 2. Add a Staff Review

1. Locate the product for which you want to write a review.
2. Click the Add/manage review button next to the product.
3. Select Add staff review to open the submission interface.

STEP 3. Select Review Type

1. From the Review types dropdown menu, select Staff review - General.

STEP 4. Write and Save Your Review

1. Compose your review content in the text editor, ensuring it provides helpful details for customers.
2. Click the Save button to publish the review to your product page.

Frequently Asked Questions (FAQ)

What is a Staff review and what are its benefits?

👉 A Staff review is an internal review written by your team members, offering expert insights, practical usage tips, or comprehensive product information that might not be available in typical customer reviews. The benefits include building customer trust, highlighting specific product features from an informed perspective, and enhancing the overall informational value of your product pages.

Can I edit or delete a Staff review after it has been published?

👉 Yes, you have full control over Staff reviews. You can easily edit or delete a published staff review at any time. To do so, simply navigate back to the product's Manage by product section, locate the specific staff review, and utilize the available options to modify its content or remove it entirely from your product page.

How are Staff reviews distinguished from regular customer reviews on the storefront?

👉 Staff reviews are clearly identified on your storefront to differentiate them from reviews submitted by your customers. This transparency helps maintain the credibility of all reviews. Specifically, staff reviews are labeled with the notice: "This review is published by Store administrator." to ensure customers understand the source of the feedback.