๐ก This document provides guidance on configuring review submission authorization and button visibility.
Key Summary
- Configure who can submit reviews: To all, To store members only, or To store members with purchase history.
- These settings help ensure genuine reviews and protect your business from fake or misleading submissions.
- Access configuration settings via Review > Settings > General settings > Management features.
- Control the visibility of the 'Write a review' button, either Only to authorized reviewer(s) or To all.
The CREMA REVIEW service allows you to precisely control which customers are authorized to submit reviews on your shopping mall. This feature enables you to restrict review submissions, preventing unauthorized visitors from leaving reviews. You can choose from the following authorization options: To all, To store members only, or To store members with purchase history. Implementing these restrictions is crucial for collecting genuine and credible reviews, thereby protecting your business from potentially fake or misleading submissions.
STEP 1. Configure Review Submission Authorization
To configure the settings, navigate to the Review > Settings tab, and follow these steps:
- Click General settings > Management features.
- In the Allow review submissions field, select your preferred option to specify which customers are permitted to write reviews.
- You can also configure the visibility of the โWrite a reviewโ button. Choose between displaying it Only to authorized reviewer(s) or making it visible To all visitors.
โ IMPORTANT
- If you choose to allow review submissions To store members only, any non-member attempting to click the Write a review button will be prompted to log in.
- To ensure a smooth user experience, it is essential to configure the appropriate login page URL where these non-members will be redirected. You can learn more about configuring this setting here.
Frequently Asked Questions (FAQ)
What are the exact differences between 'To all', 'To store members only', and 'To store members with purchase history' authorization options?
๐ The 'To all' option allows any visitor to your site to submit a review, regardless of membership or purchase history. The 'To store members only' option restricts review submissions to customers who are logged-in members of your store. The 'To store members with purchase history' option is the most restrictive, allowing only logged-in store members who have previously purchased products from your store to submit reviews.
What should I do if non-members click the 'Write a review' button when submissions are restricted to members?
๐ If you have set review submissions 'To store members only', non-members who click the 'Write a review' button will be prompted to log in. It is crucial to set the correct login page URL in your CREMA REVIEW settings to ensure these non-members are properly redirected to your store's login page. For detailed instructions on setting the login page URL, please refer to this document.
Can I hide the 'Write a review' button completely from users who are not authorized to submit reviews?
๐ Yes, you can configure the visibility of the 'Write a review' button. In the settings, you have the option to display it 'Only to authorized reviewer(s)'. This ensures that the button is only visible to users who meet your selected review submission criteria (e.g., store members with purchase history), providing a clearer experience for your customers.